Clark Howard Talks about Dell
From Clark's Website:
Don't get a Dell, dude
Dell Computer continues to take it on the chin. The company now faces a lawsuit from the state of New York for cheating people on rebates and financing offers. New York alleges that Dell conspired to cheat people in those areas, and Clark has received a lot of calls to that effect. People were expecting some kind of rebate or service and Dell failed them over and over. Dell vigorously disputes the charges. But the bottom line is that you’re going to be in trouble if you buy a Dell, dude. Consumer Reports recently rated which computer companies are best in support after the sale. No one was even close to Apple. The company got a top rating in all categories. The worst rating went to Compaq in all categories. Dell got a poor rating on average wait time and a fair rating on solving problems. But calls to Clark’s show tell a different story. So, which computers break the most and which break the least? In desktops, Apple computers break the least while Gateway breaks the most. In laptops, there was a five-way tie for worst between Dell, Toshiba, Gateway, HP and Apple. That’s right. Apple did not do well with laptops, a category where Sony got the best rating.
Think you will get the best support with the big boys? The truth be told, it is the small boys that give better support. Why? Becouse they are small, they care about you. They also have a better understanding of computers and your setup. Also Asus makes a large selection of Sony laptops, which Solar Sales, so if you want a good laptop, Get Asus!